After researching a number of POS options leading up to our first BWW location we chose to go with 24×7. The reasons were multiple; ease of operation by our service team, easy to understand Back office procedures for our managers, an accurate inventory control system that allows us to have as detailed a view of our food cost opportunities, and most importantly, the great service reputation that they had already established within the BWW community. We have not been disappointed with our decision. We have found that the help desk has always been quick to respond with any need, urgent or mundane, any day or time of the week. Todd & the team at 24×7 are always accessible and their efficient quick responses along with a comprehensive easy to use system have led us place an order for our next location.
The value of knowing our multi-concept restaurants is well taken care of by 24-7 Hospitality brings peace of mind to our company.
We have restaurants in three different time zones and our restaurant managers are confident that, regardless of the time of day, they will receive dependable, knowledgeable, and more importantly timely support to assist them through each support call.
I would like to take time to provide a letter of reference for Todd Baker Jr, and onePOS. Todd represented himself professionally and responsibly since the first day I met with him. He has delivered on all his commitments and promises.
I have been involved with restaurants both on the corporate and franchisee side, and I have done hundreds of store openings across the US. In the majority of the openings I have been involved with, the POS systems seem to fail during the first full week of operations. This was not the case with onePOS supported by 24/7 when I opened my 2 Buffalo Wild Wings in California. I have had no major breakdowns or software issues and have been provided top notch service. The user-friendly and intuitive aspects of the onePOS systems make it the POS of choice for me and all my restaurants in the future.
I highly recommend using the onePOS system supported by 24/7HT for any restaurant or bar use.
Since 2004, 24-7 Hospitality Technology has been a lot more responsive than other support vendors we have used previously. When things went down, 24-7 has been responsive to any type of problem, day or night. Now we are looking forward to rolling out their onePOS software solution throughout our restaurant chains.
I believe this is the first time in over a year that every terminal and its peripheral equipment has worked. Our Market managers and employees were elated, and it made the weekend so much smoother.
My food costs have dropped in three stores 2.6%, 1.5% and 1.7%. The biggest thing that we have found is that with the new back office we now know what our “legit” costs should be as compared to what we think it should be by asking other franchisees…all stores are different, different mixes etc. The biggest thing that we have been able to do is reduce our “variance” between actual and legit…from 4-5% to below 3% and it continues to be worked upon (these numbers include everything like grease, fuel surcharges, trade discounts and condiments)…our goal is to get it under 2%. I don’t give sole credit to the POS/Back office as we were dialing things in prior to in 2007. Preportioning etc. But what you have provided is a tool that defines what our goals should be and to find areas to improve upon and we can get our results immediately.
We switched to 24-7 Hospitality Technology to reduce our ongoing investment in POS hardware support and achieve better hardware performance and reliability. We have not been disappointed. And when we needed assistance from 24-7 HT it is provided immediately.
For over a month when we were away in Mexico, our restaurant business ran smoothly using 24-7 Hospitality Technology, while Scott and I received daily reports from our POS and Accounting systems.
On-the-road, 24-7 provides us with reports from our POS and Accounting systems. They provide a solution that fits our business and supports our franchise partners by using the latest software technologies for virtual support when we are on the road, providing us with the control and piece of mind necessary to monitor growth and stay connected to our key people.
Since going with 24×7 in 2005, 24-7 has delivered what you promised through a commitment to a high level of service. Problems are quickly resolved so they don’t affect our guests. As the owner, I don’t have to spend my time on service issues. Instead, they are quickly handled between the GM’s and 24-7’s experienced staff.